Programme Structure: (As outlined in the client confirmation letter)

The standard Drawing & Talking Therapy programme consists of:

• 12 weekly sessions
• 30 minutes per session
• The same day, time and location each week

Consistency is an important part of the therapeutic process.

Private Drawing & Talking Therapy Fees: BACS or payment plans available through the GoCardless® portal

Private Drawing & Talking Therapy is charged at:

• £30 per session (payable before each session), or
• £360 when paid in full before the programme begins, or
• Three monthly payments of £120 via the GoCardless® portal.

The programme includes:

• Initial consultation
• Strengths & Difficulties Questionnaire (SDQ) completed before and after the programme
• Session planning and preparation
• End-of-programme summary

If the initial SDQ indicates that Drawing & Talking Therapy is not the most appropriate intervention, any payment already made (£120 deposit or £360 in full) will be refunded in full.

Cancellations & Missed Sessions:

• At least 24 hours’ notice is required for cancellations.
• Efforts will be made to reschedule where possible.
• Sessions cancelled without notice will still be charged.
• Only one of the cancelled sessions can be carried over into the 13th week.

Use of Drawings:

• Drawings remain confidential and are stored securely until the programme ends. 
• Drawings are then returned to the child/client.

Working With Other Services:

Drawing & Talking is offered while waiting for CAMHS or other therapeutic services. It is not delivered at the same time as other therapies, as too many interventions can overwhelm or confuse a child’s emotional processing. If a child starts another therapeutic programme, Drawing & Talking therapy will pause and if agreed by both Heartfelt Therapy and the caregiver, sessions will end and any further session costs paid in advance will be reimbursed. Drawings are then returned to the child.

Organisation & Partnership Services:

Schools, charities, family centres, retirement villages and care providers each have different requirements.

Programme structure, fees and delivery arrangements are therefore agreed individually for each organisation.

Please contact Heartfelt Therapy to discuss partnership options and receive a tailored proposal.

My safeguarding commitments include:

• Maintaining up-to-date safeguarding training
• Following clear procedures if a child’s safety is at risk
• Recording and storing concerns securely
• Communicating promptly with designated safeguarding leads when necessary
• Completing risk assessments for venues, including schools and community spaces, to ensure safe working environment.

Confidentiality & When It May Need to Be Broken:

Heartfelt Therapy offers children and young people a safe, private space.
What a child/young person shares in sessions remains confidential unless I believe:

• They are at risk of harm
• Someone else may be at risk
• I am required to share information by law.

In these circumstances, I will follow safeguarding procedures and contact the appropriate professional (DSL, GP, social care, emergency services), and where appropriate, inform parents or carers.

DBS & Professional Insurance:

• Enhanced DBS certificate available upon request.
• Appropriate professional indemnity and public liability insurance will be in place before any private or partnership services commence.

Data Protection & GDPR Compliance

Data is kept only for as long as necessary for safeguarding, legal or administrative purposes. Paper notes and drawings are locked away safely between sessions. Data is kept for the following reasons:

• To arrange and deliver sessions
• To keep children safe
• To communicate with parents and schools
• To meet safeguarding and record-keeping obligations
• For invoicing and administration